Mercy Health Services
2727 W Mitchell St, Milwaukee, WI 53215 · (414) 383-3699
For profit - Corporation · 60 certified beds
Mercy Health Services has a 3-star overall rating from Medicare, out of 5. Its last standard inspection, in May 2025, found 3 citations (the Wisconsin average is 9.5). It was fined 2 times in the last three years, $47,753 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 3 out of 5 stars · Average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 3 out of 5 stars · Average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 2 out of 5 stars · Below average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 2 out of 5 stars · Below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on May 21, 2025 found 3 citations. What an inspection citation means
- Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.May 21, 2025 · F0628 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure each resident’s drug regimen must be free from unnecessary drugs.May 21, 2025 · F0757 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.May 21, 2025 · F0805 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 14 citations.
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.March 2, 2026 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.December 3, 2025 · F0600 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.December 3, 2025 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure each resident’s drug regimen must be free from unnecessary drugs.May 21, 2025 · F0757 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.September 19, 2024 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.September 19, 2024 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.September 19, 2024 · F0755 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.August 5, 2024 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.August 5, 2024 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.May 13, 2024 · F0689 · Level of harm: Actual harm · Residents affected: Few
- Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.February 29, 2024 · F0578 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.February 29, 2024 · F0604 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.February 29, 2024 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.February 29, 2024 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Fine of $14,050May 13, 2024
- Fine of $33,703February 29, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Wisconsin average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.73 | 4.21 | 3.86 |
| Registered nurses (RN) | 0.64 | 0.99 | 0.69 |
| Licensed practical nurses (LPN) | 1.20 | 0.64 | 0.86 |
| Nurse aides | 1.89 | 2.58 | 2.32 |
| Total nursing staff turnover | 62.3% | 46.9% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 60 |
| Average residents per day | 44.1 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Eastcastle Pl Bradford Ter Conv Ctr Milwaukee · ★★★★★ 5 out of 5 stars
- Milwaukee Catholic Home Milwaukee · ★★★★★ 4 out of 5 stars
- Milwaukee Health and Rehab Milwaukee · ★★★★★ 4 out of 5 stars
- St Ann Health and Rehabilitation Center Milwaukee · ★★★★★ 4 out of 5 stars
- Complete Care at Southpointe Milwaukee · ★★★★★ 4 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Mercy Health Services on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.