Contact us

Updated October 13, 2026

The best way to reach ParentNextStep is by email. A person reads every message.

support@parentnextstep.com

What to write about

• A medical alert price that looks wrong. Tell us the company and plan. We check prices monthly, but companies change them often.
• A nursing home or home health page. Our ratings and inspection results come straight from Medicare. If a facility's details are wrong at Medicare, the facility can ask Medicare to correct them, and our page updates with Medicare's next release.
• A call you asked Caring.com for. Caring.com handles those calls; we never see your details. To stop calls, tell the advisor or contact Caring.com directly.
• Privacy requests. See the privacy policy for what we collect and your choices.

We can't give medical advice. In an emergency, call 911.

ParentNextStep is published by Northwoods Ventures LLC. We usually reply within a few business days.