Victoria Haven Nursing Facility

137 Nichols Street, Norwood, MA 02062 · (781) 762-0858
For profit - Corporation · 31 certified beds

Victoria Haven Nursing Facility has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in January 2026, found 17 citations (the Massachusetts average is 6.8). It was fined 1 time in the last three years, $40,641 in all.

Medicare ratings

How to read a nursing home's star ratings

Most recent health inspection

The standard health inspection on January 21, 2026 found 17 citations. What an inspection citation means

• Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.January 21, 2026 · F0727 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Observe each nurse aide's job performance and give regular training.January 21, 2026 · F0730 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.January 21, 2026 · F0867 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Provide and implement an infection prevention and control program.January 21, 2026 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Ensure services provided by the nursing facility meet professional standards of quality.January 21, 2026 · F0658 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Provide appropriate treatment and care according to orders, resident’s preferences and goals.January 21, 2026 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.January 21, 2026 · F0756 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Ensure medication error rates are not 5 percent or greater.January 21, 2026 · F0759 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.January 21, 2026 · F0761 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.January 21, 2026 · F0805 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.January 21, 2026 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.January 21, 2026 · F0580 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.January 21, 2026 · F0772 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.January 21, 2026 · F0777 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.January 21, 2026 · F0840 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.January 21, 2026 · F0887 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.January 21, 2026 · F0947 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few

Complaint inspections, last three years

No citations from complaint inspections in the last three years.

Fines and payment denials

• Fine of $40,641February 29, 2024

Nurse staffing

Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.

About this home