Shenandoah Center
50 Mulberry Tree Street, Charles Town, WV 25414 · (304) 724-1101
For profit - Corporation · 78 certified beds
Shenandoah Center has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in March 2026, found 8 citations (the West Virginia average is 11.7). It was fined 4 times in the last three years, $48,469 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 2 out of 5 stars · Below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 2 out of 5 stars · Below average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 2 out of 5 stars · Below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on March 11, 2026 found 8 citations. What an inspection citation means
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.March 11, 2026 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.March 11, 2026 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Administer the facility in a manner that enables it to use its resources effectively and efficiently.March 11, 2026 · F0835 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.March 11, 2026 · F0550 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.March 11, 2026 · F0582 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.March 11, 2026 · F0628 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide care or services that was trauma informed and/or culturally competent.March 11, 2026 · F0699 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide and implement an infection prevention and control program.March 11, 2026 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 3 citations.
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.March 11, 2026 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.November 6, 2025 · F0657 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.July 26, 2024 · F0600 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
Fines and payment denials
- Fine of $8,018July 26, 2024
- Fine of $10,023July 26, 2024
- Fine of $13,627July 26, 2024
- Fine of $16,801July 26, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | West Virginia average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.03 | 3.67 | 3.86 |
| Registered nurses (RN) | 0.91 | 0.73 | 0.69 |
| Licensed practical nurses (LPN) | 0.36 | 0.90 | 0.86 |
| Nurse aides | 1.76 | 2.04 | 2.32 |
| Total nursing staff turnover | 41.9% | 44.1% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 78 |
| Average residents per day | 74.9 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Willow Tree Healthcare Center Charles Town · ★★★★★ 3 out of 5 stars
- Canterbury Center Shepherdstown · ★★★★★ 3 out of 5 stars
- War Memorial Hospital Berkeley Springs · ★★★★★ 5 out of 5 stars
- Berkeley Springs Healthcare Center Berkeley Springs · ★★★★★ 4 out of 5 stars
- Care Haven Center Martinsburg · ★★★★★ 5 out of 5 stars
Compare every nursing home in Charles Town, WV · Nursing homes in West Virginia
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Data from Medicare (CMS), updated October 2026, from Shenandoah Center on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.