Heritage Hall Big Stone Gap
2045 Valley View Drive, Big Stone Gap, VA 24219 · (276) 523-3000
For profit - Corporation · 180 certified beds
Heritage Hall Big Stone Gap has a 4-star overall rating from Medicare, out of 5. Its last standard inspection, in February 2023, found 5 citations (the Virginia average is 14.3). It was fined 1 time in the last three years, $40,517 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 4 out of 5 stars · Above average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 3 out of 5 stars · Average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 5 out of 5 stars · Much above average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 2 out of 5 stars · Below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on February 1, 2023 found 5 citations. What an inspection citation means
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.February 1, 2023 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.February 1, 2023 · F0657 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.February 1, 2023 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide enough food/fluids to maintain a resident's health.February 1, 2023 · F0692 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe, appropriate dialysis care/services for a resident who requires such services.February 1, 2023 · F0698 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 4 citations.
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.November 19, 2024 · F0600 · Level of harm: Actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.November 19, 2024 · F0684 · Level of harm: Actual harm · Residents affected: Few
- Ensure that residents are free from significant medication errors.November 19, 2024 · F0760 · Level of harm: Actual harm · Residents affected: Few
- Provide and implement an infection prevention and control program.November 19, 2024 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Fine of $40,517November 19, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Virginia average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.11 | 3.76 | 3.86 |
| Registered nurses (RN) | 0.41 | 0.69 | 0.69 |
| Licensed practical nurses (LPN) | 0.73 | 1.00 | 0.86 |
| Nurse aides | 1.97 | 2.07 | 2.32 |
| Total nursing staff turnover | 26.6% | 48.1% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 180 |
| Average residents per day | 165.5 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Norton Community Hospital SNF Unit Norton · ★★★★★ 5 out of 5 stars
- Heritage Hall Wise Wise · ★★★★★ 4 out of 5 stars
- Abingdon Health & Rehab Center Abingdon · ★★★★★ 5 out of 5 stars
- Deer Meadows Rehabilitation and Nursing Abingdon · ★★★★★ 1 out of 5 stars
- NHC Healthcare, Bristol Bristol · ★★★★★ 5 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Heritage Hall Big Stone Gap on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.