The Healthcare Resort of Plano
3325 West Plano Parkway, Plano, TX 75075 · (972) 379-0000
Non profit - Other · 70 certified beds
The Healthcare Resort of Plano has a 3-star overall rating from Medicare, out of 5. Its last standard inspection, in June 2025, found 6 citations (the Texas average is 9.4). It was fined 2 times in the last three years, $16,438 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 3 out of 5 stars · Average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 3 out of 5 stars · Average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 2 out of 5 stars · Below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on June 26, 2025 found 6 citations. What an inspection citation means
- Provide safe and appropriate respiratory care for a resident when needed.June 26, 2025 · F0695 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.June 26, 2025 · F0761 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide and implement an infection prevention and control program.June 26, 2025 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Keep residents' personal and medical records private and confidential.June 26, 2025 · F0583 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.June 26, 2025 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.June 26, 2025 · F0690 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 10 citations.
- Provide appropriate pressure ulcer care and prevent new ulcers from developing.December 2, 2025 · F0686 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Keep residents' personal and medical records private and confidential.June 26, 2025 · F0583 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.June 26, 2025 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.June 26, 2025 · F0690 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe and appropriate respiratory care for a resident when needed.June 26, 2025 · F0695 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.June 26, 2025 · F0761 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide and implement an infection prevention and control program.June 26, 2025 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.October 9, 2024 · F0755 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.September 10, 2024 · F0689 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
- Provide appropriate pressure ulcer care and prevent new ulcers from developing.November 16, 2023 · F0686 · Level of harm: Actual harm · Residents affected: Few
Fines and payment denials
- Fine of $8,995September 10, 2024
- Fine of $7,443November 16, 2023
- Medicare payment denial for 12 daysStarting December 20, 2023
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Texas average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.82 | 3.39 | 3.86 |
| Registered nurses (RN) | 0.72 | 0.43 | 0.69 |
| Licensed practical nurses (LPN) | 1.27 | 0.95 | 0.86 |
| Nurse aides | 1.83 | 2.01 | 2.32 |
| Total nursing staff turnover | 54.8% | 55.3% | 45.8% |
About this home
| Ownership | Non profit - Other |
| Certified beds | 70 |
| Average residents per day | 64.7 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- The Legacy at Willow Bend Plano · ★★★★★ 5 out of 5 stars
- Carrara Plano · ★★★★★ 4 out of 5 stars
- Life Care Center of Plano Plano · ★★★★★ 4 out of 5 stars
- Prestonwood Rehabilitation & Nursing Center Plano · ★★★★★ 4 out of 5 stars
- The Park in Plano Plano · ★★★★★ 2 out of 5 stars
Compare every nursing home in Plano, TX · Nursing homes in Texas · Home health agencies in Plano, TX
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Data from Medicare (CMS), updated October 2026, from The Healthcare Resort of Plano on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.