Complete Care at Oak Ridge LLC
1000 Association Drive, Charleston, WV 25311 · (304) 347-4372
For profit - Corporation · 74 certified beds
Complete Care at Oak Ridge LLC has a 3-star overall rating from Medicare, out of 5. Its last standard inspection, in June 2025, found 10 citations (the West Virginia average is 11.7). It was fined 1 time in the last three years, $16,039 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 3 out of 5 stars · Average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 3 out of 5 stars · Average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 2 out of 5 stars · Below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on June 5, 2025 found 10 citations. What an inspection citation means
- Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.June 5, 2025 · F0557 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.June 5, 2025 · F0585 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.June 5, 2025 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.June 5, 2025 · F0644 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.June 5, 2025 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.June 5, 2025 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.June 5, 2025 · F0807 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.June 5, 2025 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.June 5, 2025 · F0921 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.June 5, 2025 · F0803 · Level of harm: Potential for minimal harm · Residents affected: Many
Complaint inspections, last three years
No citations from complaint inspections in the last three years.
Fines and payment denials
- Fine of $16,039July 25, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | West Virginia average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.65 | 3.67 | 3.86 |
| Registered nurses (RN) | 0.67 | 0.73 | 0.69 |
| Licensed practical nurses (LPN) | 0.90 | 0.90 | 0.86 |
| Nurse aides | 2.07 | 2.04 | 2.32 |
| Total nursing staff turnover | 51.4% | 44.1% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 74 |
| Average residents per day | 71.2 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Thomas Hospitals Skilled Nursing Unit Charleston · ★★★★★ 5 out of 5 stars
- The Arthur B Hodges Center Charleston · ★★★★★ 4 out of 5 stars
- Meadowbrook Acres Charleston · ★★★★★ 3 out of 5 stars
- Charleston Healthcare Center Charleston · ★★★★★ 3 out of 5 stars
- Marmet Center Charleston · ★★★★★ 1 out of 5 stars
Compare every nursing home in Charleston, WV · Nursing homes in West Virginia · Home health agencies in Charleston, WV
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Data from Medicare (CMS), updated October 2026, from Complete Care at Oak Ridge LLC on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.