Complete Care at Kensington
1810 Kensington Dr, Waukesha, WI 53188 · (262) 548-1400
For profit - Limited Liability company · 150 certified beds
Complete Care at Kensington has a 1-star overall rating from Medicare, out of 5. Its last standard inspection, in April 2026, found 4 citations (the Wisconsin average is 9.5). It was fined 1 time in the last three years, $66,632 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 1 out of 5 stars · Much below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 1 out of 5 stars · Much below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on April 29, 2026 found 4 citations. What an inspection citation means
- Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.April 29, 2026 · F0851 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Provide appropriate pressure ulcer care and prevent new ulcers from developing.April 29, 2026 · F0686 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.April 29, 2026 · F0755 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide and implement an infection prevention and control program.April 29, 2026 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 8 citations.
- Provide and implement an infection prevention and control program.February 23, 2026 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Reasonably accommodate the needs and preferences of each resident.February 22, 2024 · F0558 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.February 22, 2024 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.January 30, 2024 · F0684 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.January 30, 2024 · F0689 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
- Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyJanuary 30, 2024 · F0868 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Provide training in compliance and ethics.January 30, 2024 · F0946 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Provide behavior health training consistent with the requirements and as determined by a facility assessment.January 30, 2024 · F0949 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
Fines and payment denials
- Fine of $66,632January 30, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Wisconsin average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.53 | 4.21 | 3.86 |
| Registered nurses (RN) | 0.58 | 0.99 | 0.69 |
| Licensed practical nurses (LPN) | 1.12 | 0.64 | 0.86 |
| Nurse aides | 1.84 | 2.58 | 2.32 |
| Total nursing staff turnover | 55.8% | 46.9% | 45.8% |
About this home
| Ownership | For profit - Limited Liability company |
| Certified beds | 150 |
| Average residents per day | 68.5 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Aria of Waukesha Waukesha · ★★★★★ 1 out of 5 stars
- Avina of Pewaukee Waukesha · ★★★★★ 1 out of 5 stars
- Lindengrove Waukesha Waukesha · ★★★★★ 1 out of 5 stars
- Congregational Home, Inc. Brookfield · ★★★★★ 4 out of 5 stars
- Aria of Brookfield Brookfield · ★★★★★ 1 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Complete Care at Kensington on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.