Heritage Health Services
1119 N Wisconsin St, Port Washington, WI 53074 · (262) 284-5892
For profit - Limited Liability company · 50 certified beds
Heritage Health Services has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in March 2025, found 8 citations (the Wisconsin average is 9.5). It was fined 1 time in the last three years, $17,170 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 2 out of 5 stars · Below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 2 out of 5 stars · Below average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on March 12, 2025 found 8 citations. What an inspection citation means
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.March 12, 2025 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Provide and implement an infection prevention and control program.March 12, 2025 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyMarch 12, 2025 · F0868 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Develop and implement policies and procedures for flu and pneumonia vaccinations.March 12, 2025 · F0883 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Give the resident's representative the ability to exercise the resident's rights.March 12, 2025 · F0551 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.March 12, 2025 · F0623 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.March 12, 2025 · F0625 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.March 12, 2025 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 10 citations.
- Provide and implement an infection prevention and control program.December 5, 2024 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement policies and procedures to prevent abuse, neglect, and theft.September 12, 2024 · F0607 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.September 12, 2024 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.September 12, 2024 · F0725 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Many
- Post nurse staffing information every day.September 12, 2024 · F0732 · Level of harm: Potential for minimal harm · Residents affected: Many
- Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.September 12, 2024 · F0755 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.February 6, 2024 · F0580 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.February 6, 2024 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.February 6, 2024 · F0761 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.November 8, 2023 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Fine of $17,170September 12, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Wisconsin average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.72 | 4.21 | 3.86 |
| Registered nurses (RN) | 1.17 | 0.99 | 0.69 |
| Licensed practical nurses (LPN) | 0.70 | 0.64 | 0.86 |
| Nurse aides | 1.86 | 2.58 | 2.32 |
| Total nursing staff turnover | 57.5% | 46.9% | 45.8% |
About this home
| Ownership | For profit - Limited Liability company |
| Certified beds | 50 |
| Average residents per day | 29.5 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Lasata Care Center Cedarburg · ★★★★★ 5 out of 5 stars
- Cedarburg Health Services Cedarburg · ★★★★★ 3 out of 5 stars
- Newcastle Place Mequon · ★★★★★ 3 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Heritage Health Services on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.