Complete Care at Hales Corners
9449 W. Forest Home Ave., Hales Corners, WI 53130 · (414) 529-6888
For profit - Corporation · 62 certified beds
Complete Care at Hales Corners has a 3-star overall rating from Medicare, out of 5. Its last standard inspection, in June 2025, found 6 citations (the Wisconsin average is 9.5). It was fined 1 time in the last three years, $17,934 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 3 out of 5 stars · Average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 3 out of 5 stars · Average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on June 18, 2025 found 6 citations. What an inspection citation means
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.June 18, 2025 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.June 18, 2025 · F0628 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.June 18, 2025 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide enough food/fluids to maintain a resident's health.June 18, 2025 · F0692 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.June 18, 2025 · F0804 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide special eating equipment and utensils for residents who need them and appropriate assistance.June 18, 2025 · F0810 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 7 citations.
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.February 19, 2026 · F0550 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.February 19, 2026 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Let each resident or the resident's legal representative access or purchase copies of all the resident's records.December 5, 2025 · F0573 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.December 5, 2025 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.December 5, 2025 · F0925 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.June 18, 2025 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.March 27, 2024 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Fine of $17,934March 27, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Wisconsin average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 4.64 | 4.21 | 3.86 |
| Registered nurses (RN) | 0.87 | 0.99 | 0.69 |
| Licensed practical nurses (LPN) | 1.04 | 0.64 | 0.86 |
| Nurse aides | 2.73 | 2.58 | 2.32 |
| Total nursing staff turnover | 64.7% | 46.9% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 62 |
| Average residents per day | 55.6 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Greendale Park Nursing and Rehab Greendale · ★★★★★ 1 out of 5 stars
- Eastcastle Pl Bradford Ter Conv Ctr Milwaukee · ★★★★★ 5 out of 5 stars
- Milwaukee Catholic Home Milwaukee · ★★★★★ 4 out of 5 stars
- The Medical Suites at Oak Creek Oak Creek · Not available
- St Francis Health Services Saint Francis · ★★★★★ 3 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Complete Care at Hales Corners on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.