Heritage Hall-Rich Creek
120 Old Virginia Avenue, Rich Creek, VA 24147 · (540) 726-2328
For profit - Limited Liability company · 120 certified beds
Heritage Hall-Rich Creek has a 4-star overall rating from Medicare, out of 5. Its last standard inspection, in March 2024, found 10 citations (the Virginia average is 14.3). It hasn't been fined in the last three years.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 4 out of 5 stars · Above average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 4 out of 5 stars · Above average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 2 out of 5 stars · Below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on March 14, 2024 found 10 citations. What an inspection citation means
- Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.March 14, 2024 · F0725 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure each resident receives an accurate assessment.March 14, 2024 · F0641 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.March 14, 2024 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.March 14, 2024 · F0755 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.March 14, 2024 · F0756 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure medication error rates are not 5 percent or greater.March 14, 2024 · F0759 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide special eating equipment and utensils for residents who need them and appropriate assistance.March 14, 2024 · F0810 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.March 14, 2024 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.March 14, 2024 · F0847 · Level of harm: Potential for minimal harm · Residents affected: Many
- Provide a neutral and fair arbitration process and agree to arbitrator and venue.March 14, 2024 · F0848 · Level of harm: Potential for minimal harm · Residents affected: Many
Complaint inspections, last three years
Inspections after complaints found 1 citation.
- Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.March 14, 2024 · F0725 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
Fines and payment denials
No fines or payment denials in the last three years.
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Virginia average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.58 | 3.76 | 3.86 |
| Registered nurses (RN) | 0.40 | 0.69 | 0.69 |
| Licensed practical nurses (LPN) | 1.00 | 1.00 | 0.86 |
| Nurse aides | 2.18 | 2.07 | 2.32 |
| Total nursing staff turnover | 38.4% | 48.1% | 45.8% |
About this home
| Ownership | For profit - Limited Liability company |
| Certified beds | 120 |
| Average residents per day | 101.5 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- King's Grant Lacy Health Center Martinsville · ★★★★★ 5 out of 5 stars
- Mulberry Creek Nursing & Rehab Center Martinsville · ★★★★★ 5 out of 5 stars
- Martinsville Health and Rehab Martinsville · ★★★★★ 2 out of 5 stars
- Radford Health And Rehab Center Radford · ★★★★★ 4 out of 5 stars
- Franklin Health and Rehabilitation Center Rocky Mount · ★★★★★ 3 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Heritage Hall-Rich Creek on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.