The Highlands Guest Care Center
9009 Forest Ln, Dallas, TX 75243 · (972) 783-1771
For profit - Limited Liability company · 116 certified beds
The Highlands Guest Care Center has a 1-star overall rating from Medicare, out of 5. Its last standard inspection, in December 2025, found 2 citations (the Texas average is 9.4). It was fined 1 time in the last three years, $47,726 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 1 out of 5 stars · Much below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 2 out of 5 stars · Below average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 1 out of 5 stars · Much below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on December 30, 2025 found 2 citations. What an inspection citation means
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.December 30, 2025 · F0550 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Post nurse staffing information every day.December 30, 2025 · F0732 · Level of harm: Potential for minimal harm · Residents affected: Many
Complaint inspections, last three years
Inspections after complaints found 14 citations.
- Ensure each resident’s drug regimen must be free from unnecessary drugs.July 23, 2026 · F0757 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.July 14, 2026 · F0804 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.June 10, 2026 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.April 14, 2025 · F0600 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Some
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.April 14, 2025 · F0689 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Some
- Provide safe, appropriate pain management for a resident who requires such services.April 14, 2025 · F0697 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Some
- Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.April 14, 2025 · F0777 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Some
- Keep all essential equipment working safely.April 14, 2025 · F0908 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.February 19, 2025 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide appropriate pressure ulcer care and prevent new ulcers from developing.February 19, 2025 · F0686 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Reasonably accommodate the needs and preferences of each resident.October 10, 2024 · F0558 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Keep residents' personal and medical records private and confidential.October 10, 2024 · F0583 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe and appropriate respiratory care for a resident when needed.October 10, 2024 · F0695 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide and implement an infection prevention and control program.October 10, 2024 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
Fines and payment denials
- Fine of $47,726April 14, 2025
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Texas average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.32 | 3.39 | 3.86 |
| Registered nurses (RN) | 0.38 | 0.43 | 0.69 |
| Licensed practical nurses (LPN) | 0.95 | 0.95 | 0.86 |
| Nurse aides | 1.98 | 2.01 | 2.32 |
| Total nursing staff turnover | Not available | 55.3% | 45.8% |
About this home
| Ownership | For profit - Limited Liability company |
| Certified beds | 116 |
| Average residents per day | 72 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Brentwood Place One Dallas · ★★★★★ 5 out of 5 stars
- C C Young Memorial Home Dallas · ★★★★★ 5 out of 5 stars
- Pure Health Transitional Care at Texas Health Pres Dallas · ★★★★★ 5 out of 5 stars
- The Legacy Midtown Park Dallas · ★★★★★ 5 out of 5 stars
- Ventana by Buckner Dallas · ★★★★★ 5 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from The Highlands Guest Care Center on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.