Highlands Health and Rehabilitation Center
3549 Norriswood, Memphis, TN 38111 · (901) 325-7820
For profit - Corporation · 180 certified beds
Highlands Health and Rehabilitation Center has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in August 2022, found 6 citations (the Tennessee average is 4.4). It was fined 1 time in the last three years, $22,925 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 2 out of 5 stars · Below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 2 out of 5 stars · Below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on August 11, 2022 found 6 citations. What an inspection citation means
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.August 11, 2022 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure that residents are free from significant medication errors.August 11, 2022 · F0760 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.August 11, 2022 · F0578 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.August 11, 2022 · F0582 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide for the safe, appropriate administration of IV fluids for a resident when needed.August 11, 2022 · F0694 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide and implement an infection prevention and control program.August 11, 2022 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 2 citations.
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.February 10, 2026 · F0689 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
- Provide and implement an infection prevention and control program.October 14, 2025 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Fine of $22,925February 10, 2026
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Tennessee average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.22 | 3.80 | 3.86 |
| Registered nurses (RN) | 0.48 | 0.60 | 0.69 |
| Licensed practical nurses (LPN) | 0.92 | 1.09 | 0.86 |
| Nurse aides | 1.83 | 2.12 | 2.32 |
| Total nursing staff turnover | 53.6% | 48.9% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 180 |
| Average residents per day | 157.6 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Allen Morgan Health and Rehabilitation Center Memphis · ★★★★★ 5 out of 5 stars
- Kirby Pines Manor Memphis · ★★★★★ 5 out of 5 stars
- Signature Healthcare of Memphis Memphis · ★★★★★ 5 out of 5 stars
- Signature Healthcare of Primacy Memphis · ★★★★★ 5 out of 5 stars
- Parkway Health and Rehabilitation Center Memphis · ★★★★★ 3 out of 5 stars
Compare every nursing home in Memphis, TN · Nursing homes in Tennessee · Home health agencies in Memphis, TN
Comparing nursing homes?
See whether help at home or assisted living fits better. Answer four questions and we'll suggest where to start: a medical alert, help at home, or assisted living.
Free for families. This isn't medical advice.
Who are you looking for help for?
Data from Medicare (CMS), updated October 2026, from Highlands Health and Rehabilitation Center on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.