Hanover Healthcare Center

435 Avis Avenue NW, Massillon, OH 44646 · (330) 837-1741
For profit - Corporation · 125 certified beds

Hanover Healthcare Center has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in March 2026, found 13 citations (the Ohio average is 10.5). It was fined 2 times in the last three years, $84,143 in all.

Medicare ratings

How to read a nursing home's star ratings

Most recent health inspection

The standard health inspection on March 17, 2026 found 13 citations. What an inspection citation means

• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.March 17, 2026 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.March 17, 2026 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Provide safe and appropriate respiratory care for a resident when needed.March 17, 2026 · F0695 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.March 17, 2026 · F0805 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.March 17, 2026 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.March 17, 2026 · F0644 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedMarch 17, 2026 · F0655 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide care and assistance to perform activities of daily living for any resident who is unable.March 17, 2026 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide activities to meet all resident's needs.March 17, 2026 · F0679 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide safe, appropriate dialysis care/services for a resident who requires such services.March 17, 2026 · F0698 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide and implement an infection prevention and control program.March 17, 2026 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Make sure that a working call system is available in each resident's bathroom and bathing area.March 17, 2026 · F0919 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.March 17, 2026 · F0921 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few

Complaint inspections, last three years

Inspections after complaints found 38 citations.

• Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.March 17, 2026 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide care and assistance to perform activities of daily living for any resident who is unable.March 17, 2026 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide activities to meet all resident's needs.March 17, 2026 · F0679 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.March 17, 2026 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.March 17, 2026 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Provide and implement an infection prevention and control program.March 17, 2026 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Make sure that a working call system is available in each resident's bathroom and bathing area.March 17, 2026 · F0919 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.March 17, 2026 · F0921 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.June 25, 2025 · F0580 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.June 25, 2025 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Respond appropriately to all alleged violations.June 25, 2025 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.June 25, 2025 · F0676 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Ensure the activities program is directed by a qualified professional.June 25, 2025 · F0680 · Level of harm: Potential for minimal harm · Residents affected: Many
• Provide appropriate treatment and care according to orders, resident’s preferences and goals.June 25, 2025 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.June 25, 2025 · F0688 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.June 25, 2025 · F0725 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Ensure medication error rates are not 5 percent or greater.June 25, 2025 · F0759 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide and implement an infection prevention and control program.April 9, 2025 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.March 4, 2025 · F0851 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Provide appropriate treatment and care according to orders, resident’s preferences and goals.October 24, 2024 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.October 24, 2024 · F0772 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.October 24, 2024 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.September 23, 2024 · F0600 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
• Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.September 23, 2024 · F0609 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
• Respond appropriately to all alleged violations.September 23, 2024 · F0610 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
• Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.August 19, 2024 · F0676 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide care and assistance to perform activities of daily living for any resident who is unable.August 19, 2024 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Provide and implement an infection prevention and control program.August 19, 2024 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.July 29, 2024 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Reasonably accommodate the needs and preferences of each resident.June 6, 2024 · F0558 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide safe, appropriate pain management for a resident who requires such services.June 6, 2024 · F0697 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.June 6, 2024 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.April 18, 2024 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.February 8, 2024 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Develop and implement policies and procedures to prevent abuse, neglect, and theft.December 12, 2023 · F0607 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.December 12, 2023 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Respond appropriately to all alleged violations.December 12, 2023 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Provide and implement an infection prevention and control program.December 12, 2023 · F0880 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Some

Fines and payment denials

• Fine of $61,191August 19, 2024
• Fine of $22,952December 12, 2023

Nurse staffing

Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.

About this home