Phoenix of Maple Heights
19900 Clare Ave, Maple Heights, OH 44137 · (216) 662-3343
For profit - Limited Liability company · 99 certified beds
Phoenix of Maple Heights has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in June 2024, found 20 citations (the Ohio average is 10.5). It hasn't been fined in the last three years.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 2 out of 5 stars · Below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 1 out of 5 stars · Much below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 5 out of 5 stars · Much above average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 1 out of 5 stars · Much below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on June 13, 2024 found 20 citations. What an inspection citation means
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.June 13, 2024 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.June 13, 2024 · F0727 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyJune 13, 2024 · F0868 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Provide and implement an infection prevention and control program.June 13, 2024 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Implement a program that monitors antibiotic use.June 13, 2024 · F0881 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.June 13, 2024 · F0882 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Ensure each resident’s drug regimen must be free from unnecessary drugs.June 13, 2024 · F0757 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.June 13, 2024 · F0758 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.June 13, 2024 · F0761 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.June 13, 2024 · F0550 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.June 13, 2024 · F0644 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.June 13, 2024 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.June 13, 2024 · F0691 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe and appropriate respiratory care for a resident when needed.June 13, 2024 · F0695 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe, appropriate dialysis care/services for a resident who requires such services.June 13, 2024 · F0698 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure each resident must receive and the facility must provide necessary behavioral health care and services.June 13, 2024 · F0740 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide routine and 24-hour emergency dental care for each resident.June 13, 2024 · F0790 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Make sure that a working call system is available in each resident's bathroom and bathing area.June 13, 2024 · F0919 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.June 13, 2024 · F0838 · Level of harm: Potential for minimal harm · Residents affected: Many
- Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.June 13, 2024 · F0947 · Level of harm: Potential for minimal harm · Residents affected: Many
Complaint inspections, last three years
Inspections after complaints found 6 citations.
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.June 13, 2024 · F0550 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.June 13, 2024 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.April 30, 2024 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.March 27, 2024 · F0921 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.November 30, 2023 · F0804 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.November 30, 2023 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
No fines or payment denials in the last three years.
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Ohio average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.27 | 3.69 | 3.86 |
| Registered nurses (RN) | 0.50 | 0.64 | 0.69 |
| Licensed practical nurses (LPN) | 0.81 | 0.95 | 0.86 |
| Nurse aides | 1.97 | 2.09 | 2.32 |
| Total nursing staff turnover | 61.9% | 48.7% | 45.8% |
About this home
| Ownership | For profit - Limited Liability company |
| Certified beds | 99 |
| Average residents per day | 87.3 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- O'Neill Healthcare Bay Village Bay Village · ★★★★★ 2 out of 5 stars
- Shaker Gardens Nursing and Rehabilitation Center Beachwood · ★★★★★ 4 out of 5 stars
- King David Post Acute Nursing & Rehabilitation LLC Beachwood · ★★★★★ 3 out of 5 stars
- Aventura at Walton Hills Bedford · ★★★★★ 2 out of 5 stars
- Grande Oaks Bedford · ★★★★★ 2 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Phoenix of Maple Heights on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.