Lilac Manor Rehabilitation and Nursing Center
3 Upton Park, Rochester, NY 14607 · (585) 685-2525
For profit - Individual · 200 certified beds
Lilac Manor Rehabilitation and Nursing Center has a 1-star overall rating from Medicare, out of 5. Its last standard inspection, in June 2024, found 20 citations (the New York average is 8.1). It hasn't been fined in the last three years.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 1 out of 5 stars · Much below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 1 out of 5 stars · Much below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on June 6, 2024 found 20 citations. What an inspection citation means
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.June 6, 2024 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Respond appropriately to all alleged violations.June 6, 2024 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure that residents are free from significant medication errors.June 6, 2024 · F0760 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.June 6, 2024 · F0761 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Administer the facility in a manner that enables it to use its resources effectively and efficiently.June 6, 2024 · F0835 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Keep all essential equipment working safely.June 6, 2024 · F0908 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.June 6, 2024 · F0578 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Protect each resident from the wrongful use of the resident's belongings or money.June 6, 2024 · F0602 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.June 6, 2024 · F0623 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide care and assistance to perform activities of daily living for any resident who is unable.June 6, 2024 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Assist a resident in gaining access to vision and hearing services.June 6, 2024 · F0685 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.June 6, 2024 · F0688 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe and appropriate respiratory care for a resident when needed.June 6, 2024 · F0695 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe, appropriate pain management for a resident who requires such services.June 6, 2024 · F0697 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure each resident must receive and the facility must provide necessary behavioral health care and services.June 6, 2024 · F0740 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.June 6, 2024 · F0836 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.June 6, 2024 · F0577 · Level of harm: Potential for minimal harm · Residents affected: Some
- Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.June 6, 2024 · F0582 · Level of harm: Potential for minimal harm · Residents affected: Some
- Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedJune 6, 2024 · F0655 · Level of harm: Potential for minimal harm · Residents affected: Some
- Post nurse staffing information every day.June 6, 2024 · F0732 · Level of harm: Potential for minimal harm · Residents affected: Some
Complaint inspections, last three years
Inspections after complaints found 14 citations.
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.May 15, 2026 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.May 15, 2026 · F0925 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.August 20, 2025 · F0580 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.June 6, 2024 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Protect each resident from the wrongful use of the resident's belongings or money.June 6, 2024 · F0602 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.June 6, 2024 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.June 6, 2024 · F0623 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admittedJune 6, 2024 · F0655 · Level of harm: Potential for minimal harm · Residents affected: Some
- Provide care and assistance to perform activities of daily living for any resident who is unable.June 6, 2024 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.June 6, 2024 · F0688 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe and appropriate respiratory care for a resident when needed.June 6, 2024 · F0695 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Post nurse staffing information every day.June 6, 2024 · F0732 · Level of harm: Potential for minimal harm · Residents affected: Some
- Administer the facility in a manner that enables it to use its resources effectively and efficiently.June 6, 2024 · F0835 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.June 6, 2024 · F0836 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Medicare payment denial for 73 daysStarting September 6, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | New York average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.49 | 3.63 | 3.86 |
| Registered nurses (RN) | 0.61 | 0.71 | 0.69 |
| Licensed practical nurses (LPN) | 0.88 | 0.76 | 0.86 |
| Nurse aides | 2.00 | 2.15 | 2.32 |
| Total nursing staff turnover | 70% | 40.3% | 45.8% |
About this home
| Ownership | For profit - Individual |
| Certified beds | 200 |
| Average residents per day | 123.7 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Edna Tina Wilson Living Center Rochester · ★★★★★ 5 out of 5 stars
- Latta Road Nursing Home West Rochester · ★★★★★ 5 out of 5 stars
- The Brightonian, Inc Rochester · ★★★★★ 5 out of 5 stars
- Jewish Home of Rochester Rochester · ★★★★★ 5 out of 5 stars
- Park Ridge Nursing Home Rochester · ★★★★★ 5 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Lilac Manor Rehabilitation and Nursing Center on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.