Highlands Living Center
500 Hahnemann Trail, Pittsford, NY 14534 · (585) 383-1700
Non profit - Corporation · 122 certified beds
Highlands Living Center has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in February 2025, found 8 citations (the New York average is 8.1). It hasn't been fined in the last three years.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 2 out of 5 stars · Below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 2 out of 5 stars · Below average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 2 out of 5 stars · Below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on February 19, 2025 found 8 citations. What an inspection citation means
- Respond appropriately to all alleged violations.February 19, 2025 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Make sure that a working call system is available in each resident's bathroom and bathing area.February 19, 2025 · F0919 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.February 19, 2025 · F0921 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.February 19, 2025 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide care and assistance to perform activities of daily living for any resident who is unable.February 19, 2025 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure medication error rates are not 5 percent or greater.February 19, 2025 · F0759 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that residents are free from significant medication errors.February 19, 2025 · F0760 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide and implement an infection prevention and control program.February 19, 2025 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 2 citations.
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.May 28, 2026 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.May 28, 2026 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
No fines or payment denials in the last three years.
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | New York average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.55 | 3.63 | 3.86 |
| Registered nurses (RN) | 0.45 | 0.71 | 0.69 |
| Licensed practical nurses (LPN) | 1.17 | 0.76 | 0.86 |
| Nurse aides | 1.93 | 2.15 | 2.32 |
| Total nursing staff turnover | 60.3% | 40.3% | 45.8% |
About this home
| Ownership | Non profit - Corporation |
| Certified beds | 122 |
| Average residents per day | 115.3 |
| Inside a hospital | No |
| Continuing care retirement community | Yes |
Nursing homes nearby
- Elderwood of Lakeside at Brockport Brockport · ★★★★★ 4 out of 5 stars
- Aaron Manor Rehabilitation and Nursing Center Fairport · ★★★★★ 5 out of 5 stars
- Fairport Rehabilitation and Nursing Center Fairport · ★★★★★ 2 out of 5 stars
- Penfield Place Penfield · ★★★★★ 5 out of 5 stars
- Edna Tina Wilson Living Center Rochester · ★★★★★ 5 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Highlands Living Center on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.