North Country Nursing & Rehabilitation Center
182 Highland Road, Massena, NY 13662 · (315) 769-9956
For profit - Partnership · 140 certified beds
North Country Nursing & Rehabilitation Center has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in August 2025, found 5 citations (the New York average is 8.1). It hasn't been fined in the last three years.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 2 out of 5 stars · Below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 4 out of 5 stars · Above average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 4 out of 5 stars · Above average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on August 15, 2025 found 5 citations. What an inspection citation means
- Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.August 15, 2025 · F0803 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.August 15, 2025 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Provide enough food/fluids to maintain a resident's health.August 15, 2025 · F0692 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Dispose of garbage and refuse properly.August 15, 2025 · F0814 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.August 15, 2025 · F0921 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 6 citations.
- Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.August 15, 2025 · F0803 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.August 15, 2025 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.August 15, 2025 · F0921 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide care and assistance to perform activities of daily living for any resident who is unable.December 15, 2023 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.December 15, 2023 · F0804 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.December 15, 2023 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
Fines and payment denials
No fines or payment denials in the last three years.
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | New York average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.89 | 3.63 | 3.86 |
| Registered nurses (RN) | 0.89 | 0.71 | 0.69 |
| Licensed practical nurses (LPN) | 0.46 | 0.76 | 0.86 |
| Nurse aides | 2.53 | 2.15 | 2.32 |
| Total nursing staff turnover | 47.6% | 40.3% | 45.8% |
About this home
| Ownership | For profit - Partnership |
| Certified beds | 140 |
| Average residents per day | 127.7 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Massena Rehabilitation & Nursing Center Massena · ★★★★★ 1 out of 5 stars
- United Helpers Canton Nursing Home Canton · ★★★★★ 3 out of 5 stars
- St Josephs Home Ogdensburg · ★★★★★ 5 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from North Country Nursing & Rehabilitation Center on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.