Willow Valley Center for Nursing and Rehabilitatio

1900 W 1st Street, Winston-Salem, NC 27104 · (336) 724-2821
For profit - Corporation · 230 certified beds

Willow Valley Center for Nursing and Rehabilitatio has a 1-star overall rating from Medicare, out of 5. Its last standard inspection, in August 2025, found 7 citations, 1 for actual harm or immediate jeopardy (the North Carolina average is 4.7). It was fined 4 times in the last three years, $43,838 in all.

Medicare ratings

How to read a nursing home's star ratings

Most recent health inspection

The standard health inspection on August 29, 2025 found 7 citations. What an inspection citation means

• Provide and implement an infection prevention and control program.August 29, 2025 · F0880 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.August 29, 2025 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Dispose of garbage and refuse properly.August 29, 2025 · F0814 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
• Honor the resident's right to organize and participate in resident/family groups in the facility.August 29, 2025 · F0565 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.August 29, 2025 · F0646 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide care and assistance to perform activities of daily living for any resident who is unable.August 29, 2025 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.August 29, 2025 · F0585 · Level of harm: Potential for minimal harm · Residents affected: Some

Complaint inspections, last three years

Inspections after complaints found 25 citations.

• Protect each resident from the wrongful use of the resident's belongings or money.February 20, 2026 · F0602 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Develop and implement policies and procedures to prevent abuse, neglect, and theft.February 20, 2026 · F0607 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.February 20, 2026 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.August 29, 2025 · F0585 · Level of harm: Potential for minimal harm · Residents affected: Some
• Provide care and assistance to perform activities of daily living for any resident who is unable.August 29, 2025 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.June 25, 2025 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.June 25, 2025 · F0690 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.November 22, 2024 · F0689 · Level of harm: Actual harm · Residents affected: Few
• Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.July 2, 2024 · F0550 · Level of harm: Actual harm · Residents affected: Few
• Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.July 2, 2024 · F0561 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.July 2, 2024 · F0569 · Level of harm: Potential for minimal harm · Residents affected: Some
• Ensure residents have reasonable access to and privacy in their use of communication methods.July 2, 2024 · F0576 · Level of harm: Potential for minimal harm · Residents affected: Many
• Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.July 2, 2024 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.July 2, 2024 · F0585 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.July 2, 2024 · F0600 · Level of harm: Actual harm · Residents affected: Few
• Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.July 2, 2024 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.July 2, 2024 · F0657 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide care and assistance to perform activities of daily living for any resident who is unable.July 2, 2024 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide medically-related social services to help each resident achieve the highest possible quality of life.July 2, 2024 · F0745 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.July 2, 2024 · F0755 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Ensure medication error rates are not 5 percent or greater.July 2, 2024 · F0759 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.July 2, 2024 · F0804 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Put firmly secured handrails on each side of hallways.July 2, 2024 · F0924 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
• Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.November 21, 2023 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
• Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.November 21, 2023 · F0867 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few

Fines and payment denials

• Fine of $14,508June 25, 2025
• Fine of $12,529November 22, 2024
• Fine of $8,018July 2, 2024
• Fine of $8,783July 2, 2024

Nurse staffing

Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.

About this home