Mission Care at Holyoke
35 Holy Family Road, Holyoke, MA 01040 · (413) 532-3246
For profit - Limited Liability company · 125 certified beds
Abuse icon Medicare's Care Compare says: “This nursing home has been cited for abuse.” Medicare marks homes recently cited for harm or potential harm from abuse or neglect, and caps their health inspection rating at 2 stars.
Mission Care at Holyoke has a 1-star overall rating from Medicare, out of 5. Its last standard inspection, in June 2025, found 9 citations (the Massachusetts average is 6.8). It was fined 2 times in the last three years, $27,343 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 1 out of 5 stars · Much below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 1 out of 5 stars · Much below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on June 10, 2025 found 9 citations. What an inspection citation means
- Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.June 10, 2025 · F0756 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.June 10, 2025 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.June 10, 2025 · F0550 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.June 10, 2025 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.June 10, 2025 · F0646 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.June 10, 2025 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide enough food/fluids to maintain a resident's health.June 10, 2025 · F0692 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide routine and 24-hour emergency dental care for each resident.June 10, 2025 · F0790 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide and implement an infection prevention and control program.June 10, 2025 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 11 citations.
- Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.July 28, 2026 · F0557 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement policies and procedures to prevent abuse, neglect, and theft.June 23, 2026 · F0607 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.December 3, 2025 · F0580 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.December 3, 2025 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).November 25, 2025 · F0603 · Level of harm: Actual harm · Residents affected: Few
- Develop and implement policies and procedures to prevent abuse, neglect, and theft.November 25, 2025 · F0607 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.November 25, 2025 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Give the resident's representative the ability to exercise the resident's rights.June 10, 2025 · F0551 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.April 1, 2025 · F0656 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.April 1, 2025 · F0689 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
- Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.January 2, 2025 · F0557 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Fine of $10,358November 25, 2025
- Fine of $16,985April 1, 2025
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Massachusetts average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.69 | 3.86 | 3.86 |
| Registered nurses (RN) | 0.58 | 0.65 | 0.69 |
| Licensed practical nurses (LPN) | 0.96 | 0.95 | 0.86 |
| Nurse aides | 2.14 | 2.25 | 2.32 |
| Total nursing staff turnover | 44.8% | 38.2% | 45.8% |
About this home
| Ownership | For profit - Limited Liability company |
| Certified beds | 125 |
| Average residents per day | 119.7 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Care One at Holyoke Holyoke · ★★★★★ 5 out of 5 stars
- Mary's Meadow at Providence Place Holyoke · ★★★★★ 5 out of 5 stars
- Renaissance Manor on Cabot Holyoke · ★★★★★ 5 out of 5 stars
- Mont Marie Rehabilitation & Healthcare Center Holyoke · ★★★★★ 4 out of 5 stars
- Day Brook Village Senior Living Holyoke · ★★★★★ 2 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Mission Care at Holyoke on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.