Charlene Manor Extended Care Facility
130 Colrain Road, Greenfield, MA 01301 · (413) 774-3724
Non profit - Corporation · 123 certified beds
Charlene Manor Extended Care Facility has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in February 2026, found 1 citation, 1 for actual harm or immediate jeopardy (the Massachusetts average is 6.8). It was fined 4 times in the last three years, $117,930 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 2 out of 5 stars · Below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on February 26, 2026 found 1 citation. What an inspection citation means
- Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.February 26, 2026 · F0688 · Level of harm: Actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 7 citations.
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.May 6, 2025 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.March 12, 2025 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.June 28, 2024 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.June 28, 2024 · F0867 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Develop and implement policies and procedures to prevent abuse, neglect, and theft.December 13, 2023 · F0607 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.December 13, 2023 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.December 13, 2023 · F0943 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Fine of $18,564February 26, 2026
- Fine of $52,192November 6, 2024
- Fine of $37,001June 28, 2024
- Fine of $10,173September 18, 2023
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Massachusetts average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.75 | 3.86 | 3.86 |
| Registered nurses (RN) | 0.58 | 0.65 | 0.69 |
| Licensed practical nurses (LPN) | 0.93 | 0.95 | 0.86 |
| Nurse aides | 2.24 | 2.25 | 2.32 |
| Total nursing staff turnover | 50.7% | 38.2% | 45.8% |
About this home
| Ownership | Non profit - Corporation |
| Certified beds | 123 |
| Average residents per day | 115.4 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Poet's Seat Healthcare Center Greenfield · ★★★★★ 2 out of 5 stars
- Regalcare at Greenfield Greenfield · ★★★★★ 2 out of 5 stars
- Quabbin Valley Healthcare Athol · ★★★★★ 2 out of 5 stars
Compare every nursing home in Greenfield, MA · Nursing homes in Massachusetts
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Data from Medicare (CMS), updated October 2026, from Charlene Manor Extended Care Facility on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.