Willows of Richmond
2070 Chester Blvd, Richmond, IN 47374 · (765) 962-3543
Government - County · 87 certified beds
Willows of Richmond has a 2-star overall rating from Medicare, out of 5. Its last standard inspection, in May 2025, found 5 citations (the Indiana average is 7.2). It hasn't been fined in the last three years.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 2 out of 5 stars · Below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 2 out of 5 stars · Below average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 2 out of 5 stars · Below average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on May 30, 2025 found 5 citations. What an inspection citation means
- Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.May 30, 2025 · F0921 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Reasonably accommodate the needs and preferences of each resident.May 30, 2025 · F0558 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide care and assistance to perform activities of daily living for any resident who is unable.May 30, 2025 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.May 30, 2025 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe and appropriate respiratory care for a resident when needed.May 30, 2025 · F0695 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 7 citations.
- Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.October 15, 2025 · F0585 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that residents are free from significant medication errors.January 3, 2025 · F0760 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.June 18, 2024 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.January 18, 2024 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.January 18, 2024 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Dispose of garbage and refuse properly.January 18, 2024 · F0814 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.January 18, 2024 · F0925 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
Fines and payment denials
No fines or payment denials in the last three years.
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Indiana average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.16 | 3.69 | 3.86 |
| Registered nurses (RN) | 0.35 | 0.67 | 0.69 |
| Licensed practical nurses (LPN) | 0.84 | 0.78 | 0.86 |
| Nurse aides | 1.98 | 2.24 | 2.32 |
| Total nursing staff turnover | 35.8% | 45.9% | 45.8% |
About this home
| Ownership | Government - County |
| Certified beds | 87 |
| Average residents per day | 62.3 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Arbor Trace Health & Living Community Richmond · ★★★★★ 5 out of 5 stars
- Forest Park Health Campus Richmond · ★★★★★ 3 out of 5 stars
- Rosebud Village Richmond · ★★★★★ 3 out of 5 stars
- The Springs of Richmond Richmond · ★★★★★ 3 out of 5 stars
- Brickyard Healthcare - Golden Rule Care Center Richmond · ★★★★★ 1 out of 5 stars
Compare every nursing home in Richmond, IN · Nursing homes in Indiana · Home health agencies in Richmond, IN
Comparing nursing homes?
See whether help at home or assisted living fits better. Answer four questions and we'll suggest where to start: a medical alert, help at home, or assisted living.
Free for families. This isn't medical advice.
Who are you looking for help for?
Data from Medicare (CMS), updated October 2026, from Willows of Richmond on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.