Encore at Wilmington
2723 Shipley Road, Wilmington, DE 19810 · (302) 479-0111
For profit - Corporation · 82 certified beds
Encore at Wilmington has a 3-star overall rating from Medicare, out of 5. Its last standard inspection, in June 2025, found 4 citations (the Delaware average is 10.9). It was fined 2 times in the last three years, $32,394 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 3 out of 5 stars · Average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 5 out of 5 stars · Much above average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 4 out of 5 stars · Above average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on June 6, 2025 found 4 citations. What an inspection citation means
- Provide and implement an infection prevention and control program.June 6, 2025 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.June 6, 2025 · F0628 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.June 6, 2025 · F0657 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.June 6, 2025 · F0690 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 22 citations.
- Ensure services provided by the nursing facility meet professional standards of quality.June 15, 2026 · F0658 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide care and assistance to perform activities of daily living for any resident who is unable.June 15, 2026 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.June 15, 2026 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.June 15, 2026 · F0689 · Level of harm: Actual harm · Residents affected: Few
- Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.June 15, 2026 · F0726 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Post nurse staffing information every day.June 15, 2026 · F0732 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that residents are free from significant medication errors.June 6, 2025 · F0760 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Reasonably accommodate the needs and preferences of each resident.July 2, 2024 · F0558 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.July 2, 2024 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.July 2, 2024 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.July 2, 2024 · F0689 · Level of harm: Actual harm · Residents affected: Few
- Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.July 2, 2024 · F0728 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.January 8, 2024 · F0622 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.January 8, 2024 · F0623 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.January 8, 2024 · F0625 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Assess the resident when there is a significant change in conditionJanuary 8, 2024 · F0637 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.January 8, 2024 · F0644 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Plan the resident's discharge to meet the resident's goals and needs.January 8, 2024 · F0660 · Level of harm: Immediate jeopardy to resident health or safety · Residents affected: Few
- Provide safe and appropriate respiratory care for a resident when needed.January 8, 2024 · F0695 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe, appropriate pain management for a resident who requires such services.January 8, 2024 · F0697 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide medically-related social services to help each resident achieve the highest possible quality of life.January 8, 2024 · F0745 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Make sure that a working call system is available in each resident's bathroom and bathing area.January 8, 2024 · F0919 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Fine of $16,801July 2, 2024
- Fine of $15,593January 8, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Delaware average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.95 | 4.35 | 3.86 |
| Registered nurses (RN) | 1.14 | 0.97 | 0.69 |
| Licensed practical nurses (LPN) | 0.80 | 0.98 | 0.86 |
| Nurse aides | 2.01 | 2.40 | 2.32 |
| Total nursing staff turnover | 51.3% | 41.3% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 82 |
| Average residents per day | 65.4 |
| Inside a hospital | No |
| Continuing care retirement community | Yes |
Nursing homes nearby
- Encore at Foulk Wilmington · ★★★★★ 5 out of 5 stars
- Willowbrooke Court at Country House Wilmington · ★★★★★ 5 out of 5 stars
- Cadia Rehabilitation Silverside Wilmington · ★★★★★ 5 out of 5 stars
- Cadia Rehabilitation Pike Creek Wilmington · ★★★★★ 4 out of 5 stars
- Complete Care at Hillside LLC Wilmington · ★★★★★ 4 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Encore at Wilmington on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.