Saint Mary Home
2021 Albany Ave, West Hartford, CT 06117 · (860) 570-8200
Non profit - Corporation · 256 certified beds
Abuse icon Medicare's Care Compare says: “This nursing home has been cited for abuse.” Medicare marks homes recently cited for harm or potential harm from abuse or neglect, and caps their health inspection rating at 2 stars.
Saint Mary Home has a 3-star overall rating from Medicare, out of 5. Its last standard inspection, in November 2024, found 7 citations (the Connecticut average is 13.4). It hasn't been fined in the last three years.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 3 out of 5 stars · Average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 5 out of 5 stars · Much above average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 4 out of 5 stars · Above average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on November 12, 2024 found 7 citations. What an inspection citation means
- Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.November 12, 2024 · F0887 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Give residents a notice of rights, rules, services and charges.November 12, 2024 · F0572 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).November 12, 2024 · F0603 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.November 12, 2024 · F0761 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Develop and implement policies and procedures for flu and pneumonia vaccinations.November 12, 2024 · F0883 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.November 12, 2024 · F0657 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide care and assistance to perform activities of daily living for any resident who is unable.November 12, 2024 · F0677 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 8 citations.
- Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.March 3, 2026 · F0578 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.February 4, 2026 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.November 19, 2025 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.September 10, 2024 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.September 10, 2024 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.August 8, 2024 · F0550 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.June 11, 2024 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.January 26, 2024 · F0657 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
No fines or payment denials in the last three years.
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Connecticut average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.80 | 3.73 | 3.86 |
| Registered nurses (RN) | 0.70 | 0.69 | 0.69 |
| Licensed practical nurses (LPN) | 0.83 | 0.82 | 0.86 |
| Nurse aides | 2.28 | 2.22 | 2.32 |
| Total nursing staff turnover | 23.8% | 37.4% | 45.8% |
About this home
| Ownership | Non profit - Corporation |
| Certified beds | 256 |
| Average residents per day | 199 |
| Inside a hospital | No |
| Continuing care retirement community | Yes |
Nursing homes nearby
- West Hartford Health & Rehabilitation Center West Hartford · ★★★★★ 5 out of 5 stars
- Autumn Lake Healthcare at West Hartford West Hartford · ★★★★★ 3 out of 5 stars
- Hebrew Center For Health And Rehabilitation West Hartford · ★★★★★ 3 out of 5 stars
- Apple Rehab Avon Avon · ★★★★★ 3 out of 5 stars
- Avon Health Center Avon · ★★★★★ 2 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Saint Mary Home on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.