Village Crest Center for Health & Rehabilitation
19 Poplar Street, New Milford, CT 06776 · (860) 354-9365
For profit - Corporation · 95 certified beds
Village Crest Center for Health & Rehabilitation has a 4-star overall rating from Medicare, out of 5. Its last standard inspection, in May 2025, found 13 citations, 1 for actual harm or immediate jeopardy (the Connecticut average is 13.4). It was fined 2 times in the last three years, $24,418 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 4 out of 5 stars · Above average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 3 out of 5 stars · Average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 5 out of 5 stars · Much above average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on May 6, 2025 found 13 citations. What an inspection citation means
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.May 6, 2025 · F0689 · Level of harm: Actual harm · Residents affected: Few
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.May 6, 2025 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Many
- Provide or obtain dental services for each resident.May 6, 2025 · F0791 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide and implement an infection prevention and control program.May 6, 2025 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide doctor's orders for the resident's immediate care at the time the resident was admitted.May 6, 2025 · F0635 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.May 6, 2025 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.May 6, 2025 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide for the safe, appropriate administration of IV fluids for a resident when needed.May 6, 2025 · F0694 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.May 6, 2025 · F0761 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.May 6, 2025 · F0887 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Dispose of garbage and refuse properly.May 6, 2025 · F0814 · Level of harm: Potential for minimal harm · Residents affected: Many
- Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.May 6, 2025 · F0577 · Level of harm: Potential for minimal harm · Residents affected: Some
- Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.May 6, 2025 · F0921 · Level of harm: Potential for minimal harm · Residents affected: Some
Complaint inspections, last three years
Inspections after complaints found 5 citations.
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.May 6, 2025 · F0689 · Level of harm: Actual harm · Residents affected: Few
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.September 19, 2024 · F0600 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.September 19, 2024 · F0656 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.September 19, 2024 · F0657 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.September 19, 2024 · F0689 · Level of harm: Actual harm · Residents affected: Few
Fines and payment denials
- Fine of $16,400May 6, 2025
- Fine of $8,018September 19, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Connecticut average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.62 | 3.73 | 3.86 |
| Registered nurses (RN) | 0.48 | 0.69 | 0.69 |
| Licensed practical nurses (LPN) | 0.92 | 0.82 | 0.86 |
| Nurse aides | 2.22 | 2.22 | 2.32 |
| Total nursing staff turnover | 40% | 37.4% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 95 |
| Average residents per day | 86.4 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Candlewood Rehabilitation and Healthcare Center New Milford · ★★★★★ 3 out of 5 stars
- Geer Nursing and Rehabilitation Canaan · ★★★★★ 5 out of 5 stars
- Noble Horizons Salisbury · ★★★★★ 2 out of 5 stars
- Sharon Center for Health & Rehabilitation Sharon · ★★★★★ 4 out of 5 stars
- Torrington Center for Nursing & Rehabilitation LLC Torrington · ★★★★★ 4 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Village Crest Center for Health & Rehabilitation on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.