Civita Care Center at West River
245 Orange Avenue, Milford, CT 06460 · (203) 876-5123
For profit - Limited Liability company · 120 certified beds
Civita Care Center at West River has a 4-star overall rating from Medicare, out of 5. Its last standard inspection, in January 2025, found 12 citations (the Connecticut average is 13.4). It hasn't been fined in the last three years.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 4 out of 5 stars · Above average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 3 out of 5 stars · Average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 5 out of 5 stars · Much above average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on January 29, 2025 found 12 citations. What an inspection citation means
- Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.January 29, 2025 · F0882 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.January 29, 2025 · F0887 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.January 29, 2025 · F0550 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.January 29, 2025 · F0578 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.January 29, 2025 · F0580 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.January 29, 2025 · F0644 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.January 29, 2025 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate pressure ulcer care and prevent new ulcers from developing.January 29, 2025 · F0686 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide enough food/fluids to maintain a resident's health.January 29, 2025 · F0692 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe, appropriate dialysis care/services for a resident who requires such services.January 29, 2025 · F0698 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.January 29, 2025 · F0758 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide special eating equipment and utensils for residents who need them and appropriate assistance.January 29, 2025 · F0810 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
No citations from complaint inspections in the last three years.
Fines and payment denials
No fines or payment denials in the last three years.
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Connecticut average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.61 | 3.73 | 3.86 |
| Registered nurses (RN) | 0.71 | 0.69 | 0.69 |
| Licensed practical nurses (LPN) | 0.99 | 0.82 | 0.86 |
| Nurse aides | 1.91 | 2.22 | 2.32 |
| Total nursing staff turnover | 30.6% | 37.4% | 45.8% |
About this home
| Ownership | For profit - Limited Liability company |
| Certified beds | 120 |
| Average residents per day | 111.5 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Milford Health and Rehabilitation Center Milford · ★★★★★ 5 out of 5 stars
- Civita Care Center at Milford Milford · ★★★★★ 1 out of 5 stars
- Ark Healthcare & Rehabilitation at Branford Hills Branford · ★★★★★ 2 out of 5 stars
- The Guilford House Guilford · ★★★★★ 4 out of 5 stars
- Apple Rehab Guilford Guilford · ★★★★★ 2 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Civita Care Center at West River on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.