Touchpoints at Manchester
333 Bidwell St, Manchester, CT 06040 · (860) 533-3086
For profit - Corporation · 127 certified beds
Touchpoints at Manchester has a 4-star overall rating from Medicare, out of 5. Its last standard inspection, in August 2025, found 3 citations (the Connecticut average is 13.4). It hasn't been fined in the last three years.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 4 out of 5 stars · Above average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 4 out of 5 stars · Above average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 4 out of 5 stars · Above average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on August 13, 2025 found 3 citations. What an inspection citation means
- Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.August 13, 2025 · F0755 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.August 13, 2025 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.August 13, 2025 · F0842 · Level of harm: Potential for minimal harm · Residents affected: Some
Complaint inspections, last three years
Inspections after complaints found 8 citations.
- Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.July 30, 2026 · F0726 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that residents are free from significant medication errors.July 30, 2026 · F0760 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.September 2, 2025 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.August 13, 2025 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.June 20, 2025 · F0580 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.February 28, 2025 · F0580 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.February 28, 2025 · F0657 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.February 28, 2025 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
No fines or payment denials in the last three years.
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Connecticut average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 2.95 | 3.73 | 3.86 |
| Registered nurses (RN) | 0.49 | 0.69 | 0.69 |
| Licensed practical nurses (LPN) | 0.65 | 0.82 | 0.86 |
| Nurse aides | 1.81 | 2.22 | 2.32 |
| Total nursing staff turnover | 20.7% | 37.4% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 127 |
| Average residents per day | 118.7 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Manchester Rehabilitation and Healthcare Center Manchester · ★★★★★ 4 out of 5 stars
- Westside Care Center Manchester · ★★★★★ 2 out of 5 stars
- Apple Rehab Avon Avon · ★★★★★ 3 out of 5 stars
- Avon Health Center Avon · ★★★★★ 2 out of 5 stars
- Ledgecrest Health Care Center Berlin · ★★★★★ 4 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Touchpoints at Manchester on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.