Haven of Phoenix
4202 North 20th Avenue, Phoenix, AZ 85015 · (602) 264-3824
For profit - Corporation · 114 certified beds
Abuse icon Medicare's Care Compare says: “This nursing home has been cited for abuse.” Medicare marks homes recently cited for harm or potential harm from abuse or neglect, and caps their health inspection rating at 2 stars.
Haven of Phoenix has a 3-star overall rating from Medicare, out of 5. Its last standard inspection, in May 2026, found 6 citations (the Arizona average is 6.4). It was fined 1 time in the last three years, $8,278 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 3 out of 5 stars · Average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 2 out of 5 stars · Below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 5 out of 5 stars · Much above average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on May 6, 2026 found 6 citations. What an inspection citation means
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.May 6, 2026 · F0684 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Provide and implement an infection prevention and control program.May 6, 2026 · F0880 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.May 6, 2026 · F0644 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide safe, appropriate pain management for a resident who requires such services.May 6, 2026 · F0697 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Post nurse staffing information every day.May 6, 2026 · F0732 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.May 6, 2026 · F0761 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 7 citations.
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.May 6, 2026 · F0600 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.December 16, 2025 · F0689 · Level of harm: Actual harm · Residents affected: Few
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.January 24, 2025 · F0600 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure services provided by the nursing facility meet professional standards of quality.January 24, 2025 · F0658 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure services provided by the nursing facility meet professional standards of quality.September 13, 2024 · F0658 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.August 20, 2024 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.August 20, 2024 · F0689 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Fines and payment denials
- Fine of $8,278December 16, 2025
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Arizona average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 3.23 | 3.98 | 3.86 |
| Registered nurses (RN) | 0.53 | 0.70 | 0.69 |
| Licensed practical nurses (LPN) | 0.77 | 1.04 | 0.86 |
| Nurse aides | 1.93 | 2.24 | 2.32 |
| Total nursing staff turnover | 37.4% | 45.1% | 45.8% |
About this home
| Ownership | For profit - Corporation |
| Certified beds | 114 |
| Average residents per day | 106.9 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Acacia Health Center Phoenix · ★★★★★ 5 out of 5 stars
- North Mountain Medical and Rehabilitation Center Phoenix · ★★★★★ 5 out of 5 stars
- Coronado Healthcare Center Phoenix · ★★★★★ 5 out of 5 stars
- Ridgecrest Post Acute Phoenix · ★★★★★ 5 out of 5 stars
- The Terraces of Phoenix Phoenix · ★★★★★ 5 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Haven of Phoenix on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.