Desert Haven Care Center
2645 East Thomas Road, Phoenix, AZ 85016 · (602) 956-8000
For profit - Limited Liability company · 115 certified beds
Abuse icon Medicare's Care Compare says: “This nursing home has been cited for abuse.” Medicare marks homes recently cited for harm or potential harm from abuse or neglect, and caps their health inspection rating at 2 stars.
Desert Haven Care Center has a 1-star overall rating from Medicare, out of 5. Its last standard inspection, in September 2025, found 2 citations (the Arizona average is 6.4). It was fined 3 times in the last three years, $67,818 in all.
Medicare ratings
| Overall ratingStarts from the health inspection rating, then goes up or down a star for a 5-star or 1-star staffing or quality rating. | ★★★★★ 1 out of 5 stars · Much below average |
| Health inspectionsFrom the two most recent standard inspections and three years of complaint inspections, compared with other homes in the same state. | ★★★★★ 1 out of 5 stars · Much below average |
| Quality measuresFrom 15 measures of how residents do, such as falls with major injury, pressure ulcers, hospital stays and getting home after a short stay. | ★★★★★ 3 out of 5 stars · Average |
| StaffingFrom payroll records of nurse hours per resident, adjusted for how much care residents need, and staff turnover. | ★★★★★ 3 out of 5 stars · Average |
How to read a nursing home's star ratings
Most recent health inspection
The standard health inspection on September 5, 2025 found 2 citations. What an inspection citation means
- Provide appropriate pressure ulcer care and prevent new ulcers from developing.September 5, 2025 · F0686 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.September 5, 2025 · F0812 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
Complaint inspections, last three years
Inspections after complaints found 12 citations.
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.June 9, 2026 · F0600 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.May 1, 2026 · F0600 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.March 2, 2026 · F0600 · Level of harm: Actual harm · Residents affected: Few
- Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.January 26, 2026 · F0600 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Develop and implement policies and procedures to prevent abuse, neglect, and theft.January 26, 2026 · F0607 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.January 26, 2026 · F0609 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Respond appropriately to all alleged violations.January 26, 2026 · F0610 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Provide appropriate treatment and care according to orders, resident’s preferences and goals.December 17, 2025 · F0684 · Level of harm: Actual harm · Residents affected: Few
- Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.December 17, 2025 · F0842 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
- Reasonably accommodate the needs and preferences of each resident.November 6, 2024 · F0558 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Few
- Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.August 23, 2024 · F0689 · Level of harm: Actual harm · Residents affected: Few
- Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.April 17, 2024 · F0584 · Level of harm: Minimal harm or potential for actual harm · Residents affected: Some
Fines and payment denials
- Fine of $14,950April 15, 2026
- Fine of $44,850December 17, 2025
- Fine of $8,018August 23, 2024
Nurse staffing
Hours of nursing care per resident per day, as the home reports them to Medicare through payroll records.
| Hours per resident per day | This home | Arizona average | U.S. average |
|---|---|---|---|
| Total nurse staffing | 5.01 | 3.98 | 3.86 |
| Registered nurses (RN) | 0.44 | 0.70 | 0.69 |
| Licensed practical nurses (LPN) | 1.05 | 1.04 | 0.86 |
| Nurse aides | 3.52 | 2.24 | 2.32 |
| Total nursing staff turnover | Not available | 45.1% | 45.8% |
About this home
| Ownership | For profit - Limited Liability company |
| Certified beds | 115 |
| Average residents per day | 81.5 |
| Inside a hospital | No |
| Continuing care retirement community | No |
Nursing homes nearby
- Acacia Health Center Phoenix · ★★★★★ 5 out of 5 stars
- North Mountain Medical and Rehabilitation Center Phoenix · ★★★★★ 5 out of 5 stars
- Coronado Healthcare Center Phoenix · ★★★★★ 5 out of 5 stars
- Ridgecrest Post Acute Phoenix · ★★★★★ 5 out of 5 stars
- The Terraces of Phoenix Phoenix · ★★★★★ 5 out of 5 stars
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Data from Medicare (CMS), updated October 2026, from Desert Haven Care Center on Medicare's Care Compare and the CMS Provider Data Catalog. ParentNextStep isn't affiliated with Medicare or CMS.